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At WHITE APPLE, we want you to shop with confidence. If you receive an eligible product and wish to return it, you can request a return in accordance with our Refund and Return Policy.

Products must generally be unused, unworn, unwashed and returned in their original condition with all original tags, packaging and accessories intact. Return requests must be raised within the applicable return period mentioned in our policy.

Certain products, offers or sale items may have specific return or exchange conditions. Once your return request is received, our team may review the product and confirm its eligibility before processing the return.

Please refer to our Refund and Return Policy for complete terms and conditions.

Once your order has been dispatched, you will receive the available shipping and tracking information through the contact details provided during checkout.

You can use the tracking information to monitor the status of your shipment, including dispatch and delivery updates.

If you have an account with WHITE APPLE, you may also be able to view your order information from your account/order section. For assistance with an order that has not received a tracking update, please contact our customer support team with your order number.

Tip: Please keep your order number handy whenever contacting our support team so that we can assist you more quickly.

Yes, WHITE APPLE offers free shipping on eligible orders across India, subject to the applicable terms and conditions.

Shipping eligibility may depend on factors such as order value, delivery location, promotional offers or other conditions applicable at the time of purchase.

Any applicable shipping charges will be clearly displayed during checkout before you complete your order.

At WHITE APPLE, we work to process and dispatch your order as quickly as possible.

Order Processing: Orders are generally processed, quality-checked, packed and dispatched within 1–3 business days after successful order confirmation/payment verification.

Standard Delivery within India: Once your order has been dispatched, standard delivery generally takes 3–7 business days, depending on your delivery PIN code, courier service and location.

Estimated Total Time: For most orders, you can expect your package to arrive approximately 4–10 business days after order confirmation, combining processing and standard transit time.

Orders placed on Sundays or public holidays may be processed on the next business day. Delivery to remote, rural or difficult-to-service locations may require additional time.

During festive seasons, major sales, promotional campaigns, adverse weather, courier disruptions or other unforeseen circumstances, processing or delivery may take longer than the standard estimated timeline.

Once your order has been dispatched, we will provide the available tracking information so you can monitor your shipment.

International shipping availability may depend on the destination country, product, shipping service and applicable regulations.

If international delivery is available for your location, the applicable shipping options and charges will be displayed during checkout. Customers placing international orders may also be responsible for applicable customs duties, import taxes or other charges imposed by the destination country.

For international orders, please ensure that your shipping address and contact details are entered accurately to avoid delivery issues.

WHITE APPLE provides secure online payment options through the payment methods available at checkout.

Depending on your location and order eligibility, available payment options may include commonly supported methods such as credit cards, debit cards, UPI, net banking, wallets and other payment options displayed during checkout.

For security purposes, your payment details are processed through the applicable secure payment gateway. WHITE APPLE does not require customers to share sensitive payment information through email, WhatsApp or social media.

If you need to cancel an order, please contact WHITE APPLE customer support as soon as possible and provide your order number and registered contact details.

Cancellation requests can generally be accommodated only before the order has been processed or dispatched. Once an order has entered the dispatch or delivery process, cancellation may no longer be possible.

If cancellation is approved for a prepaid order, the applicable refund will be processed according to our refund terms and the payment provider's processing timelines.

For complete information, please refer to our Cancellation/Refund terms, where applicable.

Yes. WHITE APPLE provides product-specific sizing information wherever applicable to help you select the appropriate size before placing your order.

We recommend checking the size chart available on the individual product page and comparing the measurements with a similar garment that fits you comfortably.

Please remember that measurements and fit can vary slightly depending on the product style, fabric, cut and design. If you are unsure about the appropriate size, contact our customer support team before placing your order.

Important: Please check the size information carefully before ordering, as size-related returns or exchanges are subject to the applicable return and exchange terms.

If you need to change your shipping address, contact WHITE APPLE customer support as soon as possible after placing your order.

We will try to update the address if the order has not yet been processed or dispatched. However, once an order has been handed over to the courier partner, the shipping address may not be changeable.

To avoid delivery problems, please carefully verify your name, complete address, PIN code, phone number and other delivery information before completing your purchase.

WHITE APPLE cannot guarantee successful delivery when incorrect or incomplete information has been provided by the customer.

We take product quality and order accuracy seriously. If you receive a product that appears to be defective, damaged or different from the item you ordered, please contact WHITE APPLE customer support as soon as possible.

When contacting us, please provide your order number along with clear photographs or other requested information showing the issue. Our team will review the complaint and guide you through the appropriate resolution.

Depending on the circumstances and eligibility, the resolution may include a replacement, return, exchange or refund in accordance with our applicable policies.

Please keep the product, original packaging, tags and invoice until the issue has been resolved. Do not use, wash or alter the product if you believe it is defective or incorrect.